Senior Property Manager – August 2020
Salary: £DOE + Bonus
We are seeking an experienced property management surveyor, with RICS’ qualification being preferred but not essential, with significant life and problem solving skills coupled with lots of common sense, an ability to think laterally and work autonomously but as part of a close knit team.
Role Summary: To be accountable for the delivery of all aspects of a high quality core property management service within your own portfolio of almost exclusively commercial property assets across the South West in accordance with the firm’s contractual obligations to its clients and good estate management practice.
To take a holistic and strategic overview of each client’s portfolio, adopting an integrated approach with colleagues within the firm to identify, exploit and deliver asset enhancing opportunities, enabling for the raising of additional non-core fees.
Key Responsibilities & Attributes: Manage your own property portfolios with a high degree of autonomy, but delivered within contractual and statutory requirements, efficiently and effectively to maximise returns for our clients and profitability for this firm.
To ensure that both the policies of Miller Commercial and practices of the RICS are consistently delivered to the required standards.
To have a thorough understanding of property management accounting concepts ensuring rent, service charge and other such invoices are issued to tenants in a timely manner; that income is collected on time with arrears minimised and reported to clients in an agreed manner.
To have complete IT literacy, with particular emphasis on the use and manipulation of Microsoft Outlook, Word and Excel, within which you should be able to produce, programme or modify spreadsheets. Our accounts and L&T database is run on TRAMPS, provided by Trace Solutions: previous use of this system would be an advantage.
Have thorough understanding of all types of commercial leases and property legislation and practice.
Liaise in a timely manner with clients and colleagues in the management of lease events such as rent reviews and lease renewals; instructing colleagues in our professional team on behalf of your clients to carry out these works, document and ensure lease and rental details are altered on our accounts system to reflect those changes.
Liaise closely with the accounts team and your client account manager in all financial aspects of your portfolio, including the preparation of service charges budgets within agreed time scales; treatment of arrears and financial reporting to your own clients.
Receive, check, authorise and code invoices related to expenditure within your portfolio.
Ensuring your portfolio complies fully with all aspects of Health & Safety and to keep full records recording those compliances.
Provide comprehensive financial and operational reports tailored to your clients on an agreed frequency in an agreed format.
Schedule, prepare and carry out property management inspections of all buildings within your portfolio on an agreed frequency in order to ensure tenant lease compliances; to recognise and diagnose any items of disrepair and commence remedial action in accordance with lease terms, where appropriate instructing contractors via our FMs.
In conjunction with the FM team plan and deliver planned cyclical property maintenance programmes as well as response repairs.
To receive enquires from tenants, clients, colleagues and other stakeholders concerning your portfolio and deal those enquiries and issues in a professional and timely manner.
As Chartered Surveyors and Business Property Specialists we offer market leading services across the South West as well as the wider UK.
Clients are attracted by our breadth of experience, depth of knowledge, and the sheer number of transactions we successfully conclude. In 2018 we were named ‘Cornwall’s Most Active Agent’ for an 9th successive year by Estates Gazette, an incredible achievement and great testimony to the energy, dedication, and relentless hard work of our team.
Miller Commercial has roots dating back to the 1950s and became fully independent in 1994. The dynamic multi-disciplinary business of specialist departments has grown substantially since then, and with three Partners, our expert team now totals 23. This provides a stable platform for high quality, commercially driven property advice across a full spectrum of services.
Miller Commercial complies with the Royal Institution of Chartered Surveyors Rules of Conduct, Manual of Estate Agency and Practice and, in addition, operates its own Quality Assurance procedures.
Our core values stand for professionalism, quality, integrity and reliability. We actively embrace Equality and Discrimination principles within our working practices.
Our aim is to offer our clients a high level of knowledge, expertise, and professional advice. To help achieve that we have within our ranks:
• Accredited Trainers for RICS
• 5 Members of the RICS Valuer Registration Scheme.
• Professionals who sit on Clearing Bank Valuation Panels
• Members of the Chartered Institute of Arbitrators
• Members of the Rating and Valuers Institute
To help support and develop our team we run:
• An active Graduate Training Scheme
• An ISO 9002 Compliant Quality Assurance Policy
• Support for the RICS Lifelong Learning Training Programme which all of our team use to add to and refresh their skills
32 days holiday which includes statutory days. On successful completion of probationary period: Private Medical Insurance with BUPA which offers premiums at reduced rates. Cycle Scheme, a Government approved cycle scheme, which entitles staff to purchase a tax-free bike for work. Subsidised Car Parking Scheme. No company car but use of 2 pool cars / car allowance 45p per mile. This position comes with an iPhone and laptop for business use.
Normal working hours are Monday to Friday, 8.30am to 5.30pm with an hour for lunch. However, staff can work in a flexible manner with the agreement of their Head of Department. For this position this would also include the ability to work from home, or out on site with remote access to our network.
We are a very sociable company with regular drinks after work on a Friday, curry nights, bowling, wine tasting and beach barbecues. It is a fun and dynamic environment to work in full of passionate and dedicated staff.
Please send your application to June Shields, Practice Manager via email using the ‘Apply Now’ button below.