COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this notice sets out the procedure which we will follow in dealing with that complaint.
If you have spoken to us about your complaint please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.
Please send your written complaint to:
Tel: (01872) 247007
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within seven days.
If we are not able to give you a full response, we will update you within 28 days.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent readdress provider, as approved by the RICS regulatory board.
We have chosen to use the following redress providers:
For Consumer Clients
For Business-to-Business Clients