Chartered Surveyors and Business Property Specialists

COMPLAINTS HANDLING PROCEDURE

If you have a complaint, then this notice sets out the procedure which we will follow in dealing with that complaint.

STAGE 1

If you have spoken to us about your complaint please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.

Please send your written complaint to:

Peter Heather
Partner
Miller Commercial
Mansion House
Princes Street
TRURO
TR1 2RF
Tel: (01872) 247007
Email: pgh@miller-commercial.co.uk

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within seven days.

If we are not able to give you a full response, we will update you within 28 days.

STAGE 2

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent readdress provider, as approved by the RICS regulatory board.

We have chosen to use the following redress providers:

For Consumer Clients

Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street
London
EC4Y 1EU
Tel: 0207-536-6000
Email: info@cedr.com
Website: www.cedr.com

For Business-to-Business Clients

RICS Dispute Resolution Service (DRS)
55 Colmore Row
BIRMINGHAM
B3 2AA
Tel: 0207-334-3806
Email: drs@rics.org
Website: www.RICS.org/drs