Chartered Surveyors and Business Property Specialists

Property Management

Managing everything from single stand-alone units to portfolios owned by institutions and high net worth individuals our dedicated team of commercial property management specialists provide a flexible and tailored service for commercial properties across the South West from Cornwall to Gloucestershire.

Combining our multi-disciplinary strengths and small team approach with over 80 years of local, national and international experience enables us to offer all levels of service from keeping an occasional eye on a rented property to providing a complete comprehensive property management service which can include rent invoicing, collection and electronic account reporting; budgeting, invoicing, collection and administration of service charges; arrears collections; property inspections to ensure health and safety compliances and managing the maintenance of the building.

With our own dedicated team of accountants we are well positioned to manage on behalf of clients all the various financial aspects associated with property management. We also have a highly experienced Facilities Manager who identifies, coordinates and oversees the implementation of property maintenance on behalf of our clients.

As a client we take away for you the hassle and worry of property management. Your only worry is how to spend the money we send you!

Our Services

We pride ourselves on the timely delivery of a high quality professional service, our understanding of tenant’s property needs and business concerns, ensuring our clients maximise the return from their property asset and identifying and acting upon for our clients any additional and emerging opportunities.

The services we offer include:

  • Rent collection and electronic transmission of funds and issuing accounts for you and your accountants.
  • Service charge budgeting, collection, administration, reconciliation and production of year-end reports
  • Credit control and arrears containment advice
  • Payment of utilities, suppliers and contractors
  • Planned property inspections
  • Client and tenant liaison
  • Dealing with Licences for alteration and assignments.
  • Monitoring of tenant obligations including Health & Safety, Fire and Asbestos
  • Facilities management including contractor relationship and activity overseeing in respect of property repair, planned maintenance and cyclical decoration
  • Implementation of rent renewals and lease reviews
  • Vacant property management for insurance purposes

 

 

  • Nick Maffey Partner

    Nick’s experience and expertise in both the national and international property management sectors are invaluable to our ever increasing institutional and high net worth clients. That experience included managing the prestigious Berkeley Square Estate in Mayfair owned by the Abu Dhabi Royal Family. Nick has recently been involved in the significant organic growth of the firm, geographically pushing the firm eastwards to cover the SW. This has included securing significant instructions to manage a number of major SW industrial and office portfolios. A keen surfer and Francophile Nick can often be found on his surfboard off the beaches of Newquay or drinking red wine with friends in the heart of Gascony.

    Contact Information

    Role: Partner

    Telephone: 01872 247028

    Mobile: 07717 576 069

    Email: ngm@miller-commercial.co.uk

  • Giles Barton Senior Commercial Property Manager

    The highly experienced Giles Barton joined us in July 2021 in the role of Senior Commercial Property Manager. Giles, who is originally from Penryn, has extensive experience in the commercial property management sector, most recently with QinetiQ and prior to that with Cushman & Wakefield (formerly DTZ), working with clients at all levels including the likes of British Airways, Royal Mail and G4S. A recent father, Giles is eager to get going in his new role and is excited to be returning to Cornwall with his family to be part of the Miller Commercial team, particularly given the company’s plans for expansion in the commercial property management arena.

    Contact Information

    Department: Property Management

    Role: Senior Commercial Property Manager

    Telephone: 01872 247014

    Mobile: 07443 882 303

    Email: gb@miller-commercial.co.uk

  • Stephen Peckham Senior Facilities Manager

    Stephen’s extensive career in facilities management helps Miller Commercial property management clients ensure they get best value from contractors and their properties’ mechanical and electrical systems. He has numerous qualifications including a BA Facilities Management degree from Sheffield Hallam. Before joining Miller Commercial Stephen worked as a FM/Estates Manager for eleven years for BBA PLC, Signature Flight Support, a London Luton Airport based firm servicing high end/VIP private jet arrivals and departures. He moved to Cornwall in early 2018 with his family and lives just outside Truro.

    Contact Information

    Role: Senior Facilities Manager

    Telephone: 01872 247030

    Mobile: 07887 996 084

    Email: sp@miller-commercial.co.uk

  • Jane Perrin Property Manager

    Jane joined the Property Management team following a move to Cornwall from the Midlands where she had several years’ experience working as a sales and lettings administrator as well as working for the National Association of Estate Agents. Jane was promoted to Property Manager recently and her communication skills set her apart from the rest, from keeping everyone in the office laughing to dealing with all the difficulties a day in a property management department can bring, and all with a calm and reassuring approach. She is a very keen gardener and our resident gluten free baker!

    Contact Information

    Role: Property Manager

    Telephone: 01872 247002

    Mobile: 07766 809 560

    Email: jp@miller-commercial.co.uk

  • Louise Roberts Head of Accounts

    Louise relocated to Cornwall with her family in the Summer of 2006 and she joined Miller Commercial in October 2006, having previously been an Accountant for 15 years with Orbit Housing Association at their Coventry Head Office in the Midlands. Louise’s position within Miller Commercial is Head of Accounts and her main role is to do all aspects of the Company’s Financial Accounts and payroll management and administration. She is also the Property Accountant for our Property Management team and provides a treasury function for part of our Management portfolio. Louise enjoys spending time with her family, visiting National Trust houses and gardens around the country and doing craft work.

    Contact Information

    Role: Head of Accounts

    Telephone: 01872 247018

    Email: lr@miller-commercial.co.uk

  • Mark Best Accounts Manager

    Mark is a management accounts expert and is responsible for the general day-to-day administration of the finances involved in property management.

    Contact Information

    Role: Accounts Manager

    Telephone: 01872 247041

    Email: mb@miller-commercial.co.uk

Testimonials

  • “Stephen Peckham, our Facility Manager, is most professional in delivering the required services to meet our needs, be they of an everyday or emergency matter. His responses have been timely and appropriate. Over the past few years, he has been an outstanding exemplar of the type of service Miller Commercial can deliver.”
    - Kevin Robinson - Chairman of a Residents Association, St Ives
  • “I just wanted to take this opportunity to praise the Facilities Manager on their constant professionalism and efficiency. Throughout my career I have dealt with many agents and I must say that they made dealing with your company a pleasure. ”
    - Nicky Kenyon, Business Centre Manager - Newcross Healthcare
  • “As the the lease was coming to an end I was naturally concerned that the vacating tenant kept to the lease agreement in making good any repairs that were deemed necessary. Management Surveyor Zoey Collis handled all this very professionally, bringing in third party experts where necessary to provide evidence to the tenant and ensuring that the tenant was fully aware of their responsibilities.Throughout the process she gave me regular updates, keeping me informed of progress right through to a satisfactory conclusion.”
    - David Leadbetter, Property Management Client
  • “Miller Commercial have acted for us for over a decade in various capacities including undertaking valuation work and development appraisals together with acquisition work and property management. We have always found them to be approachable and to provide innovative solutions.”
    - Stuart Ivall, Director, RM Developments Ltd

Our Clients